BlueWave Seafoods receives a multitude of inquiries daily about their seafood products and sustainable farming practices. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies.
The AI-powered ticket management system has greatly improved the company's response time. By suggesting responses based on patterns in past tickets, the support team can address customer queries more swiftly and accurately.
BlueWave also uses Deskhero's AI capabilities to update its knowledge base. The AI can generate articles from various file formats and scrape data from the company's website. This feature enables the company to keep its knowledge base up-to-date and relevant.
Additionally, the AI-powered comprehensive search bar has simplified the process of finding relevant content. The AI enhances search results by analyzing structured data lists, custom fields, and user groups.
By using Deskhero, BlueWave Seafoods has been able to provide efficient and accurate customer support, leading to enhanced customer satisfaction and loyalty.
How does the AI suggest responses?
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies.
How does the AI update the knowledge base?
The AI can generate articles from various file formats and scrape data from the company's website. This enables the company to keep its knowledge base up-to-date and relevant.
How does the AI enhance search results?
The AI enhances search results by analyzing structured data lists, custom fields, and user groups.
* This article provides an example of how a fictive company in the Coastal Aquaculture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
