Coastal Carrier Ltd., a prominent player in the coastal freight water transport industry, was facing challenges in managing their helpdesk services. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Coastal Carrier Ltd.'s helpdesk services.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This has reduced the time spent on each ticket and improved the accuracy of the information provided.
The AI also generates suggested replies using OpenAI's ChatGPT, which has greatly reduced the time taken to respond to queries. This has led to improved customer satisfaction and a significant reduction in the backlog of queries.
Furthermore, Deskhero's comprehensive search bar, enhanced by AI, has made it easier for the helpdesk team to find relevant information. The AI-enhanced search results provide the most relevant information first, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized Coastal Carrier Ltd.'s helpdesk services, making them more efficient and effective.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly and efficiently. It also generates suggested replies, reducing the time taken to respond to queries.
What is the impact of Deskhero's AI on the accuracy of information provided by the helpdesk?
By using OpenAI Embeddings to find relevant content, Deskhero's AI improves the accuracy of the information provided by the helpdesk.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to provide the most relevant information first, making it easier for the helpdesk team to find the information they need.
* This article provides an example of how a fictive company in the Coastal freight water transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
