Seaside Adventures receives numerous inquiries about boat availability, booking procedures, tour details, and more. With Deskhero's structured data lists and ticket management feature, they can efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest responses, reducing the time spent on each ticket.
The company uses Deskhero's custom email domains and user groups features to ensure that inquiries are directed to the right team. This not only improves the efficiency of their helpdesk services but also enhances the customer experience.
Seaside Adventures has a comprehensive knowledge base, including tour guides, safety manuals, and policy documents. With Deskhero's AI, they can generate articles from these files, making it easier for customers to find the information they need. The AI also enhances search results, making the knowledge base more user-friendly.
Deskhero's website scraping feature is used by Seaside Adventures to keep their knowledge base up-to-date. The AI scrapes relevant websites for new information about coastal tours, safety regulations, and more, ensuring that their customers always have access to the latest information.
Finally, Seaside Adventures uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of Deskhero's AI across their entire operation, further enhancing their helpdesk services.
How does Deskhero's AI improve the efficiency of Seaside Adventures' helpdesk services?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to new inquiries. This reduces the time spent on each ticket and improves the accuracy of responses.
How does Seaside Adventures use Deskhero's website scraping feature?
Seaside Adventures uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes relevant websites for new information about coastal tours, safety regulations, and more.
How does Seaside Adventures integrate Deskhero with their existing systems?
Seaside Adventures uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of Deskhero's AI across their entire operation.
* This article provides an example of how a fictive company in the Coastal Tour Boats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
