Lounge Lagoon receives a multitude of customer inquiries daily about their cocktail menu, reservation process, and special events. They use Deskhero's kanban board and ticket management system to organize and handle these inquiries efficiently.
Deskhero's advanced AI capabilities allow Lounge Lagoon to provide quick and accurate responses to customers. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then processed by OpenAI's ChatGPT to generate suggested replies.
The AI also enhances the search results on Lounge Lagoon's helpdesk, enabling customers to find answers to common questions easily, thereby reducing the number of tickets generated.
Lounge Lagoon uses Deskhero's custom fields feature to categorize tickets based on the type of inquiry, helping them prioritize and assign tickets to the right team members.
Finally, Lounge Lagoon uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can we categorize tickets based on the type of inquiry?
Yes, Deskhero's custom fields feature allows you to categorize tickets based on the type of inquiry.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Cocktail Lounges & Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
