Martini Masters receives numerous inquiries daily regarding reservations, special events, and drink menu specifics. They use Deskhero's ticket management system to efficiently handle these inquiries, ensuring no customer query goes unanswered.
With Deskhero's advanced AI capabilities, Martini Masters can provide quick and accurate responses to customers. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances the search results on Martini Masters' helpdesk. Customers can easily find answers to common questions, reducing the number of tickets and freeing up the support team to handle more complex inquiries.
The custom fields feature allows Martini Masters to categorize tickets based on the type of inquiry, such as 'Reservation', 'Special Events', or 'Menu'. This helps in prioritizing and assigning tickets to the appropriate team members.
Finally, Martini Masters uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
Can we categorize tickets based on the type of inquiry?
Yes, Deskhero's custom fields feature allows you to categorize tickets based on the type of inquiry.
* This article provides an example of how a fictive company in the Cocktail Lounges & Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
