Club Cosmos handles a large volume of customer inquiries regarding event schedules, table reservations, and dress code policies. They utilize Deskhero's structured data lists and ticket management system to organize these queries effectively.
Deskhero's advanced AI capabilities enable Club Cosmos to provide fast and accurate responses to customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI finds relevant content and generates suggested replies using OpenAI's ChatGPT.
The AI also enhances the search results on Club Cosmos' helpdesk, allowing customers to find answers to common questions quickly and reducing the number of tickets generated.
Club Cosmos uses Deskhero's custom email domains feature to maintain their brand identity in all customer interactions. They also use the user groups feature to assign tickets to specific teams based on the nature of the inquiry.
Through Deskhero's REST API, Club Cosmos integrates the platform with their existing systems, ensuring a smooth workflow for their customer support team.
How does Deskhero's AI find relevant content for customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
Can we maintain our brand identity in customer interactions?
Yes, Deskhero's custom email domains feature allows you to maintain your brand identity in all customer interactions.
Can we assign tickets to specific teams?
Yes, Deskhero's user groups feature allows you to assign tickets to specific teams based on the nature of the inquiry.
* This article provides an example of how a fictive company in the Cocktail Lounges & Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
