MochaMarvel receives a high volume of tickets daily, ranging from inquiries about their menu to complaints about their service. Managing these tickets was a time-consuming task, and they needed a solution that could streamline the process.
With Deskhero, MochaMarvel was able to automate ticket management and improve response times. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
This not only reduces the time spent on each ticket but also ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for customer service representatives to find the information they need.
MochaMarvel also uses Deskhero's custom email domains feature to provide a more professional and personalized customer service experience. This has improved their brand image and increased customer satisfaction.
By using Deskhero, MochaMarvel has been able to streamline their operations and provide a better customer service experience.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies. This reduces the time spent on each ticket and ensures that the responses are accurate and consistent.
What is Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows you to use your own email domain for customer service communications. This provides a more professional and personalized customer service experience.
Can Deskhero handle a high volume of tickets?
Yes, Deskhero is designed to handle a high volume of tickets. It automates ticket management and uses AI to improve response times, making it an effective solution for businesses with a large customer base.
* This article provides an example of how a fictive company in the Coffee Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
