Cuppa Comfort has a vast knowledge base that includes information about their products, services, and policies. However, managing this knowledge base was a challenge until they started using Deskhero.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance the content of the knowledge base. This has made the knowledge base more comprehensive and relevant to customer inquiries.
Deskhero also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to update the knowledge base.
The AI-powered search bar of Deskhero has also improved the usability of the knowledge base. It uses OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need.
Overall, Deskhero's advanced AI capabilities have made Cuppa Comfort's knowledge base a valuable resource for both customers and customer service representatives.
How does Deskhero's AI capabilities enhance the content of the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content for the knowledge base. It also generates knowledge base articles from Word, PowerPoint, and PDF files, making the knowledge base more comprehensive.
How does Deskhero improve the usability of the knowledge base?
Deskhero's AI-powered search bar uses OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need from the knowledge base.
Can Deskhero handle a large knowledge base?
Yes, Deskhero is designed to handle a large knowledge base. Its advanced AI capabilities make it easier to manage and update the knowledge base.
* This article provides an example of how a fictive company in the Coffee & Tea Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
