Steeped in Serenity engages with customers through various channels, including email, social media, and their website. Managing these engagements was a challenge until they started using Deskhero.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to personalize customer engagements. This has improved the relevance and effectiveness of their engagements.
The AI-powered system of Deskhero also generates suggested replies for customer engagements. This feature has not only reduced the time spent on each engagement but also improved the quality of the engagements.
Steeped in Serenity also uses Deskhero's user groups feature to segment their customers for targeted engagements. This has improved the effectiveness of their marketing campaigns and promotions.
Overall, Deskhero's advanced AI capabilities have transformed Steeped in Serenity's customer engagement, making it more personalized and effective.
How does Deskhero's AI capabilities improve customer engagement?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to personalize customer engagements. It also generates suggested replies for engagements, improving the relevance and quality of the engagements.
Can Deskhero be used for targeted marketing campaigns and promotions?
Yes, Deskhero's user groups feature can be used to segment customers for targeted marketing campaigns and promotions.
What types of customer engagements can Deskhero handle?
Deskhero can handle customer engagements through various channels, including email, social media, and websites. Its advanced AI capabilities make these engagements more personalized and effective.
* This article provides an example of how a fictive company in the Coffee & Tea Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
