Brewed Awakening receives a high volume of customer inquiries daily. Deskhero's ticket management system helps them categorize and prioritize these inquiries for efficient handling. The AI-powered system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content for each inquiry.
The AI capabilities of Deskhero also generate suggested replies based on the relevant content found. This feature has significantly reduced the time spent by customer service representatives on each ticket, allowing them to handle more inquiries within the same timeframe.
Deskhero's comprehensive search bar, powered by AI, has also improved the efficiency of Brewed Awakening's customer service. The search bar uses OpenAI Embeddings to enhance search results, making it easier for customer service representatives to find the information they need to resolve customer inquiries.
Additionally, Brewed Awakening uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer service operations.
Overall, the advanced AI capabilities of Deskhero have transformed Brewed Awakening's customer service, making it more efficient and effective.
How does Deskhero's AI capabilities improve the efficiency of customer service?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content for each customer inquiry. It also generates suggested replies, reducing the time spent on each ticket. The AI-powered search bar also enhances search results, making it easier to find necessary information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
What types of inquiries can Deskhero handle?
Deskhero can handle a wide range of inquiries, thanks to its advanced AI capabilities. It can find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data to address each inquiry effectively.
* This article provides an example of how a fictive company in the Coffee & Tea Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
