PreciseMints Co. deals with a large number of customer queries every day. Managing these tickets efficiently was a challenge for their customer support team.
By integrating Deskhero, PreciseMints was able to leverage advanced AI capabilities to improve their ticket management. The AI system used OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This helped the support team respond to customer queries quickly and accurately.
Deskhero's kanban board provided a visual overview of all open tickets, making it easy for the support team to track progress and prioritize tasks. The custom fields and user groups allowed PreciseMints to categorize customers and queries effectively.
The AI also enhanced the search results on PreciseMints' helpdesk. Customers could easily find relevant information from the comprehensive knowledge base, reducing the number of tickets raised for simple queries.
By leveraging Deskhero's AI capabilities, PreciseMints has significantly improved their ticket management, leading to higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps the support team respond to customer queries quickly and accurately. The AI also enhances search results, reducing the number of tickets raised for simple queries.
What is Deskhero's kanban board?
Deskhero's kanban board provides a visual overview of all open tickets. It helps the support team track progress and prioritize tasks effectively.
Can Deskhero categorize customers and queries?
Yes, Deskhero allows you to create custom fields and user groups. This helps in categorizing customers and queries effectively, aiding in prioritizing tasks and providing personalized support.
* This article provides an example of how a fictive company in the Coin minting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
