MintMaster Inc. receives a high volume of customer queries daily, ranging from order status updates to technical questions about coin production. By integrating Deskhero, they were able to efficiently manage tickets and provide timely responses to customers.
Deskhero's advanced AI capabilities, powered by OpenAI Embeddings, significantly improved the quality of MintMaster's customer service. The AI system analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This drastically reduced the time taken to respond to customer queries.
The AI also enhanced the search results on MintMaster's helpdesk. Customers could easily find relevant information from the comprehensive knowledge base, reducing the need for direct support intervention.
Deskhero's custom fields and user groups allowed MintMaster to categorize their customers and queries effectively. This helped in prioritizing critical issues and providing personalized support.
Overall, Deskhero's AI capabilities have made MintMaster's customer support more efficient, responsive, and customer-centric.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded resources to generate suggested replies. This significantly reduces the time taken to craft responses to customer queries.
How does Deskhero enhance search results?
Deskhero's AI improves search results by using OpenAI Embeddings to analyze and find relevant content from the knowledge base, previous tickets, and other resources. This makes it easier for customers to find the information they need.
Can Deskhero categorize customers and queries?
Yes, Deskhero allows you to create custom fields and user groups. This helps in categorizing customers and queries effectively, which aids in prioritizing critical issues and providing personalized support.
* This article provides an example of how a fictive company in the Coin minting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
