CokeMaster Inc. faced challenges in managing a large volume of customer queries and complaints. The company needed a solution that could handle these efficiently while providing accurate responses. They chose Deskhero for its advanced AI capabilities, which leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
Deskhero's AI capabilities have significantly improved the company's ticket management process. The AI analyses past tickets to suggest possible solutions for new ones, reducing the time spent by customer service representatives on each ticket. This has led to quicker resolution times and improved customer satisfaction.
The AI also enhances the search results within the platform. It uses embeddings from the knowledge base articles, uploaded files, and scraped website data to provide more relevant and comprehensive search results. This feature has proven particularly useful for the customer service team, who can now find the information they need faster and more accurately.
Furthermore, Deskhero's AI generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers. The customer service team can review and modify these suggestions, ensuring that the responses are personalized and meet the company's communication standards.
CokeMaster Inc. has seen a significant improvement in their customer support efficiency since implementing Deskhero. The platform's advanced AI capabilities have reduced the workload on the customer service team, allowing them to focus more on complex issues that require human intervention.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyses past tickets to suggest possible solutions for new ones. This reduces the time spent by customer service representatives on each ticket, leading to quicker resolution times and improved customer satisfaction.
How does the AI enhance search results within the platform?
The AI uses embeddings from the knowledge base articles, uploaded files, and scraped website data to provide more relevant and comprehensive search results. This helps the customer service team find the information they need faster and more accurately.
How does the AI generate suggested replies?
The AI generates suggested replies based on the relevant content found. The customer service team can review and modify these suggestions, ensuring that the responses are personalized and meet the company's communication standards.
* This article provides an example of how a fictive company in the Coke production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
