Precision Profiles Ltd. was struggling with handling a growing volume of customer queries and complaints. Their existing system was not equipped to handle the demand, resulting in delayed responses and dissatisfied customers.
They turned to Deskhero for a solution. Deskhero's advanced AI capabilities allowed the support team to categorize and prioritize incoming tickets, ensuring urgent issues were addressed promptly. This led to improved response times and customer satisfaction rates.
Deskhero's AI also suggested replies based on previous tickets and knowledge base articles, reducing the time spent by the support team on crafting responses. This not only expedited the resolution process but also ensured that consistent and accurate information was provided to the customers.
Moreover, the AI enhanced search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This made it easier for the support team to find relevant information and resolve issues more efficiently.
Since implementing Deskhero, Precision Profiles Ltd. has seen a significant improvement in their customer satisfaction rates. They have also been able to handle a larger volume of tickets without increasing their support team size.
How does Deskhero improve response times?
Deskhero improves response times by using advanced AI to categorize and prioritize incoming tickets, ensuring urgent issues are addressed promptly. It also suggests replies based on previous tickets and knowledge base articles, reducing the time spent by the support team on crafting responses.
How does Deskhero ensure accurate information is provided to customers?
Deskhero's AI suggests replies based on previous tickets and knowledge base articles, ensuring that the information provided to customers is consistent and accurate.
How does Deskhero handle a large volume of tickets?
Deskhero handles a large volume of tickets by using AI to categorize and prioritize them, ensuring urgent matters are addressed promptly. This allows the support team to handle a larger volume of tickets without needing to increase in size.
* This article provides an example of how a fictive company in the Cold Forming/Drawing for Precision Shapes and Profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
