FrostForge Industries uses Deskhero's AI capabilities to analyze past tickets and knowledge base articles. This allows them to identify common issues and trends, enabling them to anticipate potential problems and provide solutions proactively.
The company also uses Deskhero's custom email domains and user groups features to send targeted communications to their customers. The AI analyzes customer data to determine the most relevant information for each user group, ensuring that customers receive the most pertinent and useful information.
FrostForge Industries also leverages Deskhero's website scraping feature. The AI scrapes data from their website and uses it to generate more accurate and relevant responses to customer queries. This has not only improved the quality of their customer service but also increased customer satisfaction.
Moreover, the company uses Deskhero's REST API to integrate their existing systems with the platform. This allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure, further enhancing their proactive support strategy.
Overall, Deskhero's advanced AI capabilities have enabled FrostForge Industries to provide proactive and personalized customer support, significantly improving their customer satisfaction rates.
How does Deskhero's AI help in providing proactive support?
Deskhero's AI analyzes past tickets and knowledge base articles to identify common issues and trends. This allows companies to anticipate potential problems and provide solutions proactively.
How does Deskhero's AI enhance targeted communications?
The AI analyzes customer data to determine the most relevant information for each user group, ensuring that customers receive the most pertinent and useful information.
How does Deskhero's REST API enhance the platform's AI capabilities?
The REST API allows companies to integrate their existing systems with Deskhero, enabling them to leverage the platform's AI capabilities across their entire customer support infrastructure.
* This article provides an example of how a fictive company in the Cold Heading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
