AluStripTech receives numerous technical queries from clients daily. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI-generated replies significantly reduce the time taken to respond to customer queries. It also ensures that the responses are accurate and consistent, thereby improving customer satisfaction.
Deskhero's AI also enhances the search results on AluStripTech's helpdesk. When customers search for information, the AI uses the embeddings to provide the most relevant results. This reduces the need for customers to contact the support team directly, freeing up resources for more complex queries.
AluStripTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to maintain a unified view of their customer interactions across multiple channels.
Overall, Deskhero's AI capabilities have enabled AluStripTech to provide superior customer support, resulting in improved customer retention and loyalty.
How does Deskhero's AI generate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses the embeddings to provide the most relevant results. This helps customers find the information they need quickly and accurately.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This enables companies to maintain a unified view of their customer interactions across multiple channels.
* This article provides an example of how a fictive company in the Cold Rolling of Aluminum Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
