SteelFlex Inc. has a diverse customer base with varied queries ranging from technical issues with products to general inquiries about the company's processes. With Deskhero, they are able to manage these queries efficiently through the platform's ticket management system. The AI capabilities of Deskhero use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on SteelFlex's knowledge base. When customers search for information, the AI uses embeddings from the knowledge base articles, previous tickets, and scraped website data to provide the most relevant and comprehensive results. This has resulted in a significant reduction in the number of tickets raised, as customers are able to find the information they need quickly and easily.
Furthermore, SteelFlex uses Deskhero's custom fields and user groups features to categorize and prioritize customer queries. This ensures that high-priority tickets are addressed promptly, improving customer satisfaction.
Finally, SteelFlex uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their existing workflows.
Overall, Deskhero's advanced AI capabilities have transformed SteelFlex's customer support, making it more efficient and customer-centric.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is made, Deskhero's AI uses embeddings from the knowledge base articles, previous tickets, and scraped website data to provide the most relevant and comprehensive results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Cold Rolling of Medium Width Strip industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
