IronBend Ltd. receives a large volume of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only reduces the time taken to respond to queries but also ensures that the responses are accurate and relevant.
The AI capabilities of Deskhero also enhance the search results on IronBend's knowledge base. The AI uses embeddings from the knowledge base articles, previous tickets, and scraped website data to provide the most relevant results. This has led to a significant decrease in the number of tickets raised, as customers are able to find the information they need quickly and easily.
Additionally, IronBend uses Deskhero's custom fields and user groups features to categorize and prioritize customer queries. This ensures that high-priority tickets are addressed promptly, improving customer satisfaction.
IronBend also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their existing workflows.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency of IronBend's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This reduces the time taken to respond to queries and ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance the search results on the knowledge base?
Deskhero's AI uses embeddings from the knowledge base articles, previous tickets, and scraped website data to provide the most relevant results when a search is made.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Cold Rolling of Medium Width Strip industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
