CopperLine deals with a high volume of customer queries on a daily basis. To manage these effectively, the company implemented Deskhero's customer support platform. The ticket management system and user groups feature help CopperLine's support team to efficiently track and handle customer queries.
Deskhero's advanced AI capabilities have been instrumental in improving the speed and accuracy of CopperLine's customer responses. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This has significantly reduced the time taken to respond to customers and improved the quality of responses.
Additionally, CopperLine uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry trends and information. The AI uses this data to enhance search results, enabling the support team to find relevant information in a timely manner.
Deskhero's custom fields and structured data lists have also helped CopperLine to categorize and track customer queries more effectively. This has led to improved organization of customer issues and increased customer satisfaction.
In conclusion, Deskhero's AI capabilities have greatly enhanced CopperLine's customer service efficiency, leading to quicker response times, better customer satisfaction, and improved operational efficiency.
How does Deskhero's AI help in improving the speed and accuracy of customer responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This helps in providing quick and accurate responses.
How does Deskhero's website scraping feature help CopperLine?
Deskhero's website scraping feature allows CopperLine to keep their knowledge base updated with the latest industry trends and information. The AI uses this data to enhance search results, enabling the support team to find relevant information quickly.
How does Deskhero improve the organization and tracking of customer issues at CopperLine?
Deskhero provides features like custom fields and structured data lists that allow CopperLine to categorize and track customer queries effectively. This leads to improved organization of customer issues and increased customer satisfaction.
* This article provides an example of how a fictive company in the Cold Rolling of Copper Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
