CopperGlide receives a multitude of customer queries every day. To manage these efficiently, the company implemented Deskhero's customer support platform. The ticket management system and kanban board help CopperGlide's support team to effectively track and prioritize customer queries.
Deskhero's advanced AI capabilities have been key in improving the efficiency of CopperGlide's support team. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This has drastically reduced the time taken to respond to customers and has improved the quality of responses.
CopperGlide also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry news and information. The AI uses this data to enhance search results, making it easier for the support team to find relevant information quickly.
Moreover, the custom fields and structured data lists provided by Deskhero allow CopperGlide to categorize their customer queries more effectively. This has resulted in better organization and tracking of customer issues, leading to improved customer satisfaction.
Overall, Deskhero's AI capabilities have revolutionized the way CopperGlide handles customer support, resulting in faster response times, improved customer satisfaction, and increased efficiency.
How does Deskhero's AI suggest replies to customer queries at CopperGlide?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This helps in providing quick and accurate responses.
How does Deskhero's website scraping feature benefit CopperGlide?
Deskhero's website scraping feature allows CopperGlide to keep their knowledge base updated with the latest industry news and information. The AI uses this data to enhance search results, making it easier for the support team to find relevant information quickly.
How does Deskhero improve the organization and tracking of customer issues at CopperGlide?
Deskhero provides features like custom fields and structured data lists that allow CopperGlide to categorize their customer queries effectively. This leads to better organization and tracking of customer issues.
* This article provides an example of how a fictive company in the Cold Rolling of Copper Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
