CopperCraft receives numerous queries regarding their products, processes, and technical specifications. The company implemented Deskhero to manage these inquiries efficiently. The platform's ticket management system and kanban board help the support team track and prioritize tickets, ensuring no query is left unanswered.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of CopperCraft's support team. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero provides suggested replies to customer queries. This feature has not only reduced the time taken to respond to customers but also improved the quality of responses.
CopperCraft also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their industry. The AI then uses this data to enhance search results, making it easier for the support team to find relevant information quickly.
Furthermore, the custom fields and structured data lists provided by Deskhero allow CopperCraft to categorize their customer queries more effectively. This has resulted in better organization and tracking of customer issues, leading to improved customer satisfaction.
Overall, Deskhero's AI capabilities have transformed the way CopperCraft handles customer support, resulting in faster response times, improved customer satisfaction, and increased efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This helps in providing quick and accurate responses.
How does Deskhero's website scraping feature benefit CopperCraft?
Deskhero's website scraping feature allows CopperCraft to keep their knowledge base updated with the latest industry information. The AI uses this data to enhance search results, making it easier for the support team to find relevant information quickly.
How does Deskhero improve the organization and tracking of customer issues?
Deskhero provides features like custom fields and structured data lists that allow CopperCraft to categorize their customer queries effectively. This leads to better organization and tracking of customer issues.
* This article provides an example of how a fictive company in the Cold Rolling of Copper Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
