FrostByte Logistics handles a large volume of customer queries related to shipment tracking, storage conditions, and inventory management. With Deskhero, they are able to manage these queries more effectively by leveraging the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
The AI capabilities of Deskhero have significantly reduced the time taken to respond to customer queries. The system automatically suggests replies based on the context of the query, enabling the support team to provide quick and accurate responses. This has resulted in improved customer satisfaction and reduced workload for the support team.
Deskhero's comprehensive search bar and REST API also allow FrostByte Logistics to integrate their existing systems with the platform. This seamless integration means that all relevant information is readily available when responding to customer queries.
With Deskhero, FrostByte Logistics has also been able to create a robust knowledge base. The platform's ability to generate articles from Word, PowerPoint, and PDF files has made it easy to build a comprehensive and searchable database of information.
Finally, the use of Deskhero's website scraping feature has allowed FrostByte Logistics to keep their knowledge base up-to-date with the latest industry news and regulations. This ensures that their support team is always equipped with the most current information.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings to analyze the context of a customer query and suggest relevant replies. This reduces the time taken to formulate a response, resulting in quicker resolution of customer queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring all relevant information is readily available when responding to customer queries.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest industry news and regulations. This information is then added to the knowledge base, ensuring it remains current and comprehensive.
* This article provides an example of how a fictive company in the Cold storage warehousing and storage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
