SeedSaver has a large customer base that often requires assistance with identifying appropriate seeds for their specific needs. They were previously struggling with managing the high volume of customer queries and providing timely responses. By implementing Deskhero, they were able to leverage the platform's advanced AI capabilities to streamline their customer support process.
With Deskhero, SeedSaver was able to use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time spent by their support team in crafting responses, thereby increasing their overall productivity.
The comprehensive search bar powered by AI helped customers find relevant information quickly, reducing the number of tickets raised. The AI also enhanced search results by using the embeddings to find relevant content, further improving customer experience.
Deskhero's REST API allowed SeedSaver to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The custom fields and structured data lists enabled them to organize their customer data effectively.
Overall, Deskhero's advanced AI capabilities have transformed SeedSaver's customer support process, making it more efficient and effective.
How has Deskhero improved SeedSaver's response time?
Deskhero's advanced AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets and other resources, significantly reducing the time spent by the support team in crafting responses.
How has Deskhero enhanced the customer experience at SeedSaver?
The AI-powered comprehensive search bar helps customers find relevant information quickly, reducing the number of tickets raised. The AI also enhances search results by finding relevant content, improving the overall customer experience.
How has Deskhero integrated with SeedSaver's existing systems?
Deskhero's REST API allows SeedSaver to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Collecting seeds for re-planting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
