CollectRight uses Deskhero's advanced AI capabilities to manage their large volume of customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
With Deskhero's custom fields and structured data lists, CollectRight can categorize and prioritize tickets based on their urgency and relevance. This helps them to manage their workflow more efficiently and ensure that high-priority issues are addressed promptly.
Deskhero's knowledge base feature allows CollectRight to create a comprehensive repository of information related to their services. This includes articles generated from Word, PowerPoint, PDF files, and even data scraped from their website. The AI-enhanced search bar makes it easy for customers to find the information they need without having to contact customer support.
Using Deskhero's REST API, CollectRight integrates the platform with their existing systems to create a unified customer support solution. This allows them to track customer interactions across multiple channels and provide a more personalized service.
Finally, Deskhero's user groups feature allows CollectRight to assign different roles and permissions to their team members. This ensures that only authorized personnel have access to sensitive customer data, thereby enhancing the security of their operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken to draft responses and improves the overall efficiency of the customer support team.
How does Deskhero ensure the security of customer data?
Deskhero's user groups feature allows you to assign different roles and permissions to your team members. This ensures that only authorized personnel have access to sensitive customer data.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems to create a unified customer support solution.
* This article provides an example of how a fictive company in the Collection Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
