RecoverMax uses Deskhero's AI capabilities to manage a large volume of tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time spent by agents on each ticket.
The company also uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information. The AI uses the same embeddings to enhance search results, ensuring that agents can find the information they need quickly and accurately.
RecoverMax has also customized Deskhero to fit their needs. They use custom fields to track specific information about each case, and user groups to manage different teams within their organization. They also use a custom email domain to maintain a consistent brand image.
With Deskhero's Kanban board, RecoverMax can visualize their workflow and track the progress of each case. The board is updated in real-time, ensuring that everyone is on the same page.
Finally, RecoverMax uses Deskhero's REST API to integrate with their other systems. This allows them to automate many of their processes, further increasing their efficiency.
How does Deskhero's AI improve the efficiency of RecoverMax's customer service?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies and enhance search results, reducing the time spent by agents on each ticket and improving the accuracy of their responses.
How does RecoverMax customize Deskhero to fit their needs?
RecoverMax uses custom fields to track specific information about each case, user groups to manage different teams, and a custom email domain to maintain a consistent brand image.
How does RecoverMax use Deskhero's REST API?
RecoverMax uses Deskhero's REST API to integrate with their other systems. This allows them to automate many of their processes, further increasing their efficiency.
* This article provides an example of how a fictive company in the Collection Agency industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
