DebtResolve Inc. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables them to quickly identify relevant content and generate suggested replies, significantly improving their customer interactions and debt recovery efforts.
With Deskhero's AI-powered search bar, DebtResolve can quickly find relevant information from their extensive database of debtor accounts and payment histories. This feature has been instrumental in resolving disputes and verifying account details.
DebtResolve also uses Deskhero's AI capabilities to automatically generate knowledge base articles from word, powerpoint, and PDF files. This has not only improved their internal training processes but also allowed them to provide better support to their customers.
By leveraging Deskhero's REST API, DebtResolve has been able to integrate the platform with their existing systems, further enhancing their operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled DebtResolve Inc. to enhance their debt recovery efforts, improve their customer interactions, and streamline their operations.
How does Deskhero's AI capabilities improve customer interactions?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to quickly identify relevant content and generate suggested replies. This significantly improves customer interactions by providing quick and accurate responses.
How does Deskhero's AI-powered search bar assist in debt recovery efforts?
Deskhero's AI-powered search bar uses OpenAI embeddings to quickly find relevant information from an extensive database of debtor accounts and payment histories. This feature is particularly useful in resolving disputes and verifying account details, thereby assisting in debt recovery efforts.
How does Deskhero's AI capabilities improve internal training processes?
Deskhero's AI capabilities can automatically generate knowledge base articles from word, powerpoint, and PDF files. This improves internal training processes by providing easy access to relevant and up-to-date information.
* This article provides an example of how a fictive company in the Collections Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
