FastCollect Solutions uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows them to quickly identify relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
With Deskhero's AI-powered search bar, FastCollect can quickly find relevant information from their extensive database of customer accounts and payment histories. This feature has proven invaluable in resolving disputes and verifying account details.
FastCollect also uses Deskhero's AI capabilities to automatically generate knowledge base articles from word, powerpoint, and PDF files. This has not only improved their internal training processes but also allowed them to provide better support to their customers.
By leveraging Deskhero's REST API, FastCollect has been able to integrate the platform with their existing systems, further enhancing their operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled FastCollect Solutions to streamline their operations, improve their customer service, and enhance their collection efforts.
How does Deskhero's AI capabilities help in reducing the time spent on each ticket?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to quickly identify relevant content and generate suggested replies. This significantly reduces the time spent on each ticket.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI embeddings to quickly find relevant information from an extensive database. This feature is particularly useful in resolving disputes and verifying account details.
How does Deskhero's AI capabilities improve internal training processes?
Deskhero's AI capabilities can automatically generate knowledge base articles from word, powerpoint, and PDF files. This improves internal training processes by providing easy access to relevant and up-to-date information.
* This article provides an example of how a fictive company in the Collections Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
