Tech Institute receives a high volume of IT support requests daily. These range from software installation issues to network connectivity problems. Prior to Deskhero, managing these requests was a challenge. Now, with Deskhero's AI capabilities, they can efficiently sort, prioritize, and respond to these requests.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded manuals to suggest replies to common IT queries. This has drastically reduced the time spent on each ticket, allowing the IT support team to handle more requests and provide faster solutions.
The AI also enhances search results, making it easier for the support team to find relevant troubleshooting guides or instructions. By sifting through the institute's extensive knowledge base and providing the most relevant content, the AI saves the team valuable time.
Deskhero's website scraping feature has also proven beneficial. The AI can scrape data from the institute's IT support webpage and use it to generate responses. This has been particularly useful in answering questions about software updates, network status, and IT policies.
Overall, Tech Institute has seen a significant improvement in its IT helpdesk services since implementing Deskhero. The platform's advanced AI capabilities have streamlined the process, improved response times, and increased user satisfaction.
How does Deskhero's AI suggest replies to IT queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded manuals to suggest replies to common IT queries. This helps to reduce the time spent on each ticket and improve response times.
How does Deskhero's AI enhance search results for IT support?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It sifts through the available data and provides the most relevant content, making it easier for the support team to find the information they need.
What is Deskhero's website scraping feature and how does it benefit IT support?
Deskhero's website scraping feature allows the AI to scrape data from the institute's IT support webpage and use it to generate responses. This is particularly useful in answering questions about software updates, network status, and IT policies.
* This article provides an example of how a fictive company in the Colleges and Universities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
