Global Business School receives numerous administrative support requests daily, including queries about enrollment, tuition fees, and academic policies. Before Deskhero, managing these requests was a complex task. Now, with Deskhero's AI capabilities, they can efficiently sort, prioritize, and respond to these requests.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded policy documents to suggest replies to common administrative queries. This has drastically reduced the time spent on each ticket, allowing the administrative support team to handle more requests and provide faster solutions.
The AI also enhances search results, making it easier for the support team to find relevant policy documents or instructions. By sifting through the school's extensive knowledge base and providing the most relevant content, the AI saves the team valuable time.
Deskhero's website scraping feature has also proven beneficial. The AI can scrape data from the school's administrative webpage and use it to generate responses. This has been particularly useful in answering questions about enrollment procedures, tuition fee details, and academic policies.
Overall, Global Business School has seen a significant improvement in its administrative helpdesk services since implementing Deskhero. The platform's advanced AI capabilities have streamlined the process, improved response times, and increased user satisfaction.
How does Deskhero's AI suggest replies to administrative queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded policy documents to suggest replies to common administrative queries. This helps to reduce the time spent on each ticket and improve response times.
How does Deskhero's AI enhance search results for administrative support?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It sifts through the available data and provides the most relevant content, making it easier for the support team to find the information they need.
What is Deskhero's website scraping feature and how does it benefit administrative support?
Deskhero's website scraping feature allows the AI to scrape data from the school's administrative webpage and use it to generate responses. This is particularly useful in answering questions about enrollment procedures, tuition fee details, and academic policies.
* This article provides an example of how a fictive company in the Colleges and Universities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
