Prestige University receives thousands of student queries every day, ranging from course-related questions to technical issues. Managing these inquiries was a daunting task until they implemented Deskhero. Now, with the help of AI, they can quickly sort through tickets, prioritize them, and provide timely responses.
The AI capabilities of Deskhero have been instrumental in improving the university's customer service. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can suggest replies to common queries. This has drastically reduced the time spent on each ticket, allowing the support team to handle more requests.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. This feature has been particularly useful in handling complex queries that require detailed responses. The AI sifts through the university's vast knowledge base and provides the most relevant content, saving the team valuable time.
The university has also benefited from Deskhero's website scraping feature. The AI can scrape data from the university's website and use it to generate responses. This has been particularly useful in answering questions about admission procedures, course details, and faculty information.
Overall, Prestige University has seen a significant improvement in its helpdesk services since implementing Deskhero. The platform's advanced AI capabilities have streamlined the process, improved response times, and increased student satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to common queries. This helps to reduce the time spent on each ticket and improve response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It sifts through the available data and provides the most relevant content, making it easier for the support team to find the information they need.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to scrape data from the university's website and use it to generate responses. This is particularly useful in answering questions about admission procedures, course details, and faculty information.
* This article provides an example of how a fictive company in the Colleges and Universities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
