CrystalClear Facility Services, a renowned commercial cleaning company, was struggling with managing their expanding customer support needs. They chose Deskhero for its advanced AI capabilities to enhance their customer support services.
Deskhero's user groups and tickets management features, powered by AI, allowed CrystalClear to efficiently manage customer queries. The AI analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate relevant responses, significantly reducing the response time.
The AI-enhanced comprehensive search bar of Deskhero enabled CrystalClear's support team to quickly find relevant information, resulting in faster resolution of customer issues. The kanban board feature of Deskhero provided a visual overview of the customer support process, improving team coordination and efficiency.
By integrating Deskhero's REST API with their existing systems, CrystalClear ensured seamless data flow, enhancing operational efficiency. The AI-generated knowledge base articles served as a readily available source of information for the support team and customers.
Overall, Deskhero's AI capabilities enabled CrystalClear Facility Services to enhance their customer support services and streamline operations.
How did Deskhero's AI capabilities enhance CrystalClear's customer support services?
Deskhero's AI capabilities allowed CrystalClear to efficiently manage customer queries by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant responses.
What benefits did CrystalClear gain from Deskhero's kanban board feature?
The kanban board feature of Deskhero provided a visual overview of the customer support process, improving team coordination and efficiency.
How did Deskhero's REST API enhance CrystalClear's operational efficiency?
By integrating Deskhero's REST API with their existing systems, CrystalClear ensured seamless data flow, enhancing operational efficiency.
* This article provides an example of how a fictive company in the Commercial Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
