SparkleShine Commercial Cleaning, a large-scale cleaning service provider, has been facing challenges in managing their increasing customer queries and complaints. The company decided to leverage Deskhero's advanced AI capabilities to streamline their customer support services.
With Deskhero, SparkleShine was able to automate their ticket management system. The AI capabilities of Deskhero leveraged OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's comprehensive search bar enhanced with AI capabilities enabled SparkleShine's customer support team to quickly find relevant information from the vast pool of data. This resulted in quicker resolution of customer queries and improved customer satisfaction.
Deskhero's REST API allowed SparkleShine to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The AI-powered knowledge base articles generated from Word, PowerPoint, and PDF files provided an easy-to-access source of information for both the support team and customers.
Overall, Deskhero's advanced AI capabilities helped SparkleShine Commercial Cleaning to streamline their customer support services, enhance efficiency, and improve customer satisfaction.
How did Deskhero's AI capabilities improve SparkleShine's customer support services?
Deskhero's AI capabilities automated the ticket management system, generated suggested replies, and enhanced the search functionality. This led to quicker resolution of customer queries and improved customer satisfaction.
How did Deskhero's REST API benefit SparkleShine?
Deskhero's REST API allowed SparkleShine to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
What is the role of AI in Deskhero's knowledge base articles?
Deskhero's AI capabilities are used to generate knowledge base articles from Word, PowerPoint, and PDF files. These articles provide an easy-to-access source of information for both the support team and customers.
* This article provides an example of how a fictive company in the Commercial Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
