EcoWaste Solutions uses the AI capabilities of Deskhero to manage their ticketing system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to suggest replies to customer queries. This has significantly reduced the time taken to resolve tickets, improving customer satisfaction.
The AI-enhanced comprehensive search bar has made it easier for the helpdesk team at EcoWaste Solutions to find relevant information quickly. This has improved the efficiency of the team, allowing them to handle more tickets in less time.
EcoWaste Solutions also uses the AI capabilities of Deskhero to manage their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for the company to keep their knowledge base up-to-date, ensuring that customers always have access to the most recent information.
The REST API provided by Deskhero allows EcoWaste Solutions to integrate the platform with their existing systems. This has made it easier for the company to manage their helpdesk services, as they can now handle everything from one place.
Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency of EcoWaste Solutions' helpdesk services. The company has been able to handle more tickets in less time, improving customer satisfaction.
How does the AI manage the ticketing system?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to suggest replies to customer queries. This reduces the time taken to resolve tickets.
How does the AI enhance the search results?
The AI uses the same data sources as for generating replies to enhance the search results. It finds the most relevant content based on the search query.
How does the AI manage the knowledge base?
The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Commercial Collection of Non-Hazardous Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
