LawHub receives a variety of queries from clients, ranging from simple questions to complex legal issues. To handle these effectively, the firm uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest accurate responses, ensuring that clients receive the correct information.
LawHub has a vast knowledge base, which is constantly updated with new legal information. Deskhero's AI capabilities automatically generate articles from Word, PowerPoint, and PDF files uploaded by the firm. This not only saves time but also ensures that the knowledge base is always accurate and up-to-date.
The firm also uses Deskhero's website scraping feature to gather legal information from various online sources. The AI capabilities of Deskhero analyze this data and use it to enhance search results, making it easier for the customer service team to find the right information.
With Deskhero's custom fields and user groups, LawHub can categorize its clients and their queries more effectively. The AI capabilities of Deskhero use this structured data to provide more personalized responses, improving the customer experience.
LawHub also uses Deskhero's REST API to integrate the platform with its existing systems. This allows the firm to leverage Deskhero's AI capabilities across its entire operation, enhancing efficiency and productivity.
How does Deskhero's AI capabilities improve the accuracy of support responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest accurate responses to new queries. This ensures that clients receive the correct information.
How does Deskhero's AI capabilities ensure that the knowledge base is always accurate and up-to-date?
Deskhero's AI automatically generates articles from Word, PowerPoint, and PDF files uploaded by the firm. This ensures that the knowledge base is constantly updated with accurate information.
How does Deskhero's AI capabilities enhance the customer experience?
Deskhero's AI uses structured data from custom fields and user groups to provide more personalized responses. This improves the customer experience.
* This article provides an example of how a fictive company in the Commercial legal advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
