LegalSolutions receives a high volume of queries from clients on a daily basis. To manage these effectively, the firm uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to respond to each query.
LegalSolutions has a comprehensive knowledge base, which is constantly updated with new legal information. Deskhero's AI capabilities automatically generate articles from Word, PowerPoint, and PDF files uploaded by the firm. This not only saves time but also ensures that the knowledge base is always up-to-date.
The firm also uses Deskhero's website scraping feature to gather legal information from various online sources. The AI capabilities of Deskhero analyze this data and use it to enhance search results, making it easier for the customer service team to find relevant information.
With Deskhero's custom fields and user groups, LegalSolutions can categorize its clients and their queries more effectively. The AI capabilities of Deskhero use this structured data to provide more personalized responses, improving the quality of customer support.
LegalSolutions also uses Deskhero's REST API to integrate the platform with its existing systems. This allows the firm to leverage Deskhero's AI capabilities across its entire operation, enhancing efficiency and productivity.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This significantly reduces the time taken to respond to each query.
How does Deskhero's AI capabilities ensure that the knowledge base is always up-to-date?
Deskhero's AI automatically generates articles from Word, PowerPoint, and PDF files uploaded by the firm. This ensures that the knowledge base is constantly updated with new information.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI analyzes data gathered from website scraping and uses it to enhance search results. This makes it easier to find relevant information.
* This article provides an example of how a fictive company in the Commercial legal advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
