CapitalCrest was struggling with keeping their knowledge base up-to-date and relevant. They needed a solution that could automate this process and ensure that their customer support team always had the most accurate and recent information at their disposal.
Deskhero's advanced AI capabilities provided the perfect solution. By generating knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, Deskhero was able to keep the knowledge base updated with the latest information.
The AI also leveraged OpenAI Embeddings from previous tickets and other sources to enhance the content of the knowledge base. This ensured that the information was not only current but also relevant to the issues faced by customers.
Furthermore, the AI-enhanced comprehensive search bar made it easy for the support team to find the information they needed from the knowledge base. This improved the efficiency of the support process and reduced response times.
By using Deskhero, CapitalCrest was able to enhance their knowledge base, improve the efficiency of their customer support, and increase customer satisfaction.
How does Deskhero's AI capabilities help in enhancing the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. The AI also leverages OpenAI Embeddings from previous tickets and other sources to enhance the content of the knowledge base.
Can Deskhero's AI capabilities be used to find relevant content in the knowledge base?
Yes, Deskhero's comprehensive search bar is enhanced by AI, making it easy for the support team to find the information they need from the knowledge base.
What are the benefits of using Deskhero for managing the knowledge base?
Deskhero helps enhance the knowledge base, improve the efficiency of the customer support process, reduce response times, and increase customer satisfaction.
* This article provides an example of how a fictive company in the Commercial Lending industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
