MetroSpace Operators manages a large number of commercial properties and deals with numerous operational queries daily. To manage these efficiently, they use Deskhero's ticket management system. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to operational queries.
The company also uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that their team always has access to the most recent and accurate operational information.
Deskhero's AI capabilities also enhance MetroSpace Operators' search results. By leveraging OpenAI embeddings, the platform provides more relevant search results, making it easier for their team to find the information they need.
Additionally, MetroSpace Operators uses Deskhero's custom fields and user groups to categorize operational queries. This allows them to prioritize and address urgent issues quickly.
Overall, Deskhero's advanced AI capabilities have enabled MetroSpace Operators to optimize their operations and provide more efficient and effective services.
How does Deskhero's AI help in managing operational queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, thereby reducing response time. It also enhances search results, making it easier for the team to find the information they need.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from the company's website, ensuring that the team always has access to the most recent and accurate operational information.
How does MetroSpace Operators use Deskhero's custom fields and user groups?
MetroSpace Operators uses Deskhero's custom fields and user groups to categorize operational queries. This allows them to prioritize and address urgent issues quickly.
* This article provides an example of how a fictive company in the Commercial Real Estate Renting and Operating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
