Skyline Properties manages multiple commercial properties and receives numerous tenant queries daily. To streamline this process, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that tenants always have access to the most recent and accurate information.
Deskhero's AI capabilities also enhance Skyline Properties' search results. By leveraging OpenAI embeddings, the platform provides more relevant search results, making it easier for tenants to find the information they need.
Furthermore, Skyline Properties uses Deskhero's custom fields and user groups to categorize tenant queries. This allows them to prioritize and address urgent issues promptly.
Overall, Deskhero's advanced AI capabilities have enabled Skyline Properties to provide more efficient and effective tenant support.
How does Deskhero's AI help in managing tenant queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, thereby reducing response time. It also enhances search results, making it easier for tenants to find the information they need.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from the company's website, ensuring that tenants always have access to the most recent and accurate information.
How does Skyline Properties use Deskhero's custom fields and user groups?
Skyline Properties uses Deskhero's custom fields and user groups to categorize tenant queries. This allows them to prioritize and address urgent issues promptly.
* This article provides an example of how a fictive company in the Commercial Real Estate Renting and Operating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
