UrbanEdge Leasing receives a large volume of customer queries regarding their leasing options. To manage these efficiently, they use Deskhero's ticket management system. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that customers always have access to the most recent and accurate leasing information.
Deskhero's AI capabilities also enhance UrbanEdge Leasing's search results. By leveraging OpenAI embeddings, the platform provides more relevant search results, making it easier for customers to find the information they need.
Additionally, UrbanEdge Leasing uses Deskhero's custom fields and user groups to categorize customer queries. This allows them to prioritize and address urgent issues quickly.
Overall, Deskhero's advanced AI capabilities have enabled UrbanEdge Leasing to provide more efficient and effective customer service.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, thereby reducing response time. It also enhances search results, making it easier for customers to find the information they need.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from the company's website, ensuring that customers always have access to the most recent and accurate leasing information.
How does UrbanEdge Leasing use Deskhero's custom fields and user groups?
UrbanEdge Leasing uses Deskhero's custom fields and user groups to categorize customer queries. This allows them to prioritize and address urgent issues quickly.
* This article provides an example of how a fictive company in the Commercial Real Estate Renting and Operating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
