UrbanEdge Developers often deal with complex queries related to property development, regulations, and legalities. To address these queries efficiently, they use Deskhero to manage their knowledge base.
Deskhero's AI capabilities have made it easier for UrbanEdge to create and update their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has significantly reduced the time and effort required to maintain the knowledge base.
The AI also enhances the search results within the knowledge base, making it easier for both the customer support team and customers to find relevant information. The AI uses OpenAI Embeddings from various sources to make the search results more accurate and relevant.
With the help of Deskhero's user groups feature, UrbanEdge has been able to create different access levels for their knowledge base. This ensures that sensitive information is only accessible to authorized personnel.
Deskhero's REST API has allowed UrbanEdge to integrate their knowledge base with their website and mobile app, providing a seamless experience for their customers.
How does Deskhero's AI help in creating and updating the knowledge base?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the website, significantly reducing the time and effort required to maintain the knowledge base.
How does the AI enhance the search results within the knowledge base?
The AI uses OpenAI Embeddings from various sources to make the search results more accurate and relevant.
How does UrbanEdge use the user groups feature of Deskhero?
UrbanEdge uses the user groups feature to create different access levels for their knowledge base, ensuring that sensitive information is only accessible to authorized personnel.
* This article provides an example of how a fictive company in the Commercial Real Estate industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
