SkyHigh Properties receives hundreds of queries daily from potential tenants and property owners. Managing these queries was a daunting task until they started using Deskhero. With the tickets management feature, they can now easily track and respond to all queries in a timely manner.
The advanced AI capabilities of Deskhero have been instrumental in improving SkyHigh's customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to queries.
Deskhero's comprehensive search bar, powered by AI, has made it easier for SkyHigh's customer support team to find relevant information quickly. The search results are enhanced by the AI, making them more accurate and relevant.
The custom fields feature of Deskhero allows SkyHigh to categorize queries based on property type, location, and other parameters. This makes it easier to assign queries to the right team members and track their progress.
With the help of Deskhero's REST API, SkyHigh has been able to integrate their existing CRM system with Deskhero, providing a seamless experience for their customer support team.
How has Deskhero's AI capabilities improved SkyHigh's response times?
The AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the time taken to respond to queries.
How does Deskhero's AI enhance the search results?
The AI enhances the search results by using OpenAI Embeddings from various sources, making the results more accurate and relevant.
How does SkyHigh use the custom fields feature of Deskhero?
SkyHigh uses the custom fields feature to categorize queries based on property type, location, and other parameters, making it easier to assign and track queries.
* This article provides an example of how a fictive company in the Commercial Real Estate industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
