RoofMaster Inc. receives a high volume of customer queries and service requests daily. With Deskhero, they can efficiently manage these tickets using the Kanban board feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also leverages the custom fields and user groups features to categorize and assign tickets to the appropriate teams. This ensures that each query is handled by the right expert, improving the quality of service and customer satisfaction.
RoofMaster Inc. uses the knowledge base feature of Deskhero to provide customers with self-service options. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, making it easier for customers to find solutions to common problems.
The advanced search bar powered by AI helps customers find relevant content quickly and easily. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
Lastly, RoofMaster Inc. uses the REST API feature of Deskhero to integrate the platform with their existing systems, ensuring seamless data exchange and improved operational efficiency.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing response time. It also enhances the search results, making it easier for customers to find relevant content.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API feature that allows you to integrate the platform with your existing systems for seamless data exchange.
How does Deskhero help in improving customer satisfaction?
Deskhero helps improve customer satisfaction by ensuring efficient ticket management, providing quick and accurate responses, and offering self-service options through the knowledge base.
* This article provides an example of how a fictive company in the Commercial Roofing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
