CommodiTrade Inc. receives numerous customer queries daily about trading procedures, market trends, and account management. The company uses Deskhero's ticket management system to efficiently handle these queries. The integration of Deskhero's advanced AI capabilities into their service workflow has been a game-changer.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information is used to find relevant content, which is then processed through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has also improved the quality of responses.
Furthermore, the AI-enhanced comprehensive search bar has made it easier for the customer service team to find relevant information quickly. Whether it's a past ticket, a specific clause in a policy document, or an article in the knowledge base, the search bar delivers accurate results swiftly.
CommodiTrade Inc. also uses Deskhero's REST API to integrate the platform with other systems in their IT infrastructure. This seamless integration has further streamlined the service process, enabling faster resolution of customer issues.
By leveraging Deskhero's advanced AI capabilities, CommodiTrade Inc. has been able to enhance its customer service, improve response times, and increase customer satisfaction.
How has Deskhero's AI capabilities improved the quality of customer service at CommodiTrade Inc.?
Deskhero's AI capabilities have improved the quality of customer service at CommodiTrade Inc. by providing suggested replies based on previous tickets, knowledge base articles, and other relevant data. This has resulted in more accurate and helpful responses to customer queries.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the search results are accurate and relevant to the query.
What role does the REST API play in CommodiTrade Inc.'s customer service process?
The REST API allows CommodiTrade Inc. to integrate Deskhero with other systems in their IT infrastructure. This seamless integration streamlines the service process, enabling faster resolution of customer issues.
* This article provides an example of how a fictive company in the Commodities and Futures Trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
