FutureSight Trading deals with a large number of customer inquiries daily, ranging from account setup to complex trading strategies. To manage these inquiries efficiently, the company uses Deskhero's ticket management system. However, the introduction of Deskhero's advanced AI capabilities has revolutionized their helpdesk services.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures the relevance and accuracy of the responses.
Additionally, the AI-enhanced comprehensive search bar has made it incredibly easy for the helpdesk team to find relevant information quickly. Whether it's a past ticket, a specific point in a policy document, or an article in the knowledge base, the search bar delivers precise results in no time.
FutureSight Trading also uses Deskhero's REST API to integrate the platform with other systems in their IT landscape. This seamless integration has further optimized the helpdesk process, enabling quicker resolution of customer issues.
By leveraging Deskhero's advanced AI capabilities, FutureSight Trading has significantly improved the efficiency of their helpdesk services and enhanced customer satisfaction.
How has Deskhero's AI capabilities enhanced the efficiency of helpdesk services at FutureSight Trading?
Deskhero's AI capabilities have enhanced the efficiency of helpdesk services at FutureSight Trading by providing suggested replies based on previous tickets, knowledge base articles, and other relevant data. This has resulted in faster response times and more accurate answers to customer queries.
How does the AI-enhanced search bar benefit the helpdesk team?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the search results are accurate and relevant, helping the helpdesk team find the information they need quickly.
What role does the REST API play in FutureSight Trading's helpdesk process?
The REST API allows FutureSight Trading to integrate Deskhero with other systems in their IT landscape. This seamless integration streamlines the helpdesk process, enabling quicker resolution of customer issues.
* This article provides an example of how a fictive company in the Commodities and Futures Trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
