BrokerEdge receives numerous customer queries daily regarding account management, trading procedures, and market trends. The company uses Deskhero's advanced AI capabilities to analyze previous tickets and knowledge base articles, suggesting relevant replies to these queries. This not only reduces response times but also ensures the accuracy of the responses.
BrokerEdge uses Deskhero's custom email domains feature to maintain a professional image in its customer communications. The company also leverages the user groups feature to categorize customers and provide personalized support.
The company utilizes Deskhero's website scraping feature to keep its knowledge base updated with the latest commodity market news and trends. The AI capabilities of Deskhero analyze this data and enhance the search results, providing customers with the most relevant and up-to-date information.
BrokerEdge integrates Deskhero with its existing CRM system using the platform's REST API. This provides the company with a unified view of customer interactions, enabling it to improve its support services.
Finally, BrokerEdge uses the advanced AI capabilities of Deskhero to identify common customer issues and trends. This allows the company to proactively address these issues and continuously improve its support services.
How does Deskhero's AI capabilities ensure the accuracy of responses?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to customer queries. This not only reduces response times but also ensures the accuracy of the responses.
How does Deskhero's website scraping feature provide customers with the most relevant information?
Deskhero's website scraping feature automatically updates the knowledge base with the latest commodity market news and trends. The AI capabilities of Deskhero analyze this data and enhance the search results, providing customers with the most relevant and up-to-date information.
How does Deskhero help in improving customer loyalty?
By providing timely and accurate responses to customer queries, Deskhero helps companies improve customer satisfaction, which in turn leads to increased customer loyalty.
* This article provides an example of how a fictive company in the Commodity Brokerage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
