CommunityConnect was struggling with managing the high volume of queries and requests from their community members. They needed a solution that could help them manage these effectively and provide timely responses.
Using Deskhero's advanced AI capabilities, CommunityConnect was able to automate their ticket management system. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
This significantly reduced the time taken to respond to queries and improved the quality of responses. The AI also enhanced the search results, making it easier for the support team to find relevant information and resolve issues faster.
Furthermore, CommunityConnect was able to use Deskhero's custom fields and user groups to categorize their community members and tailor their responses accordingly. This resulted in more personalized and effective communication.
Overall, Deskhero's AI capabilities enabled CommunityConnect to improve their customer support, enhance their service delivery, and increase their community engagement.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. It then generates suggested replies based on this information, ensuring that the responses are accurate and helpful.
Can Deskhero's AI handle high volumes of queries?
Yes, Deskhero's AI is designed to handle high volumes of queries. It automates the ticket management system, reducing the workload on the support team and ensuring timely responses.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from various resources. This makes it easier for the support team to find the information they need to resolve issues.
* This article provides an example of how a fictive company in the Community outreach programs for adults industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
