OutreachPlus was facing challenges in managing their customer support. They were dealing with a high volume of queries and needed a solution that could help them manage these effectively.
With Deskhero's advanced AI capabilities, OutreachPlus was able to automate their ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies.
This not only reduced the time taken to respond to queries but also improved the quality of responses. The AI also enhanced the search results, making it easier for the support team to find relevant information and resolve issues faster.
Additionally, OutreachPlus used Deskhero's custom fields and user groups to categorize their customers and tailor their responses accordingly. This resulted in more personalized and effective communication.
Overall, Deskhero's AI capabilities enabled OutreachPlus to improve their customer support, enhance their service delivery, and increase their customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI automates the ticket management system, which significantly reduces the time taken to respond to queries. It generates suggested replies based on relevant content, ensuring timely and accurate responses.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is designed to handle complex queries. It uses OpenAI Embeddings to find relevant content from various resources, enabling it to generate accurate and helpful responses.
How does Deskhero enhance customer communication?
Deskhero allows you to use custom fields and user groups to categorize your customers. This enables you to tailor your responses according to the specific needs of each group, resulting in more personalized and effective communication.
* This article provides an example of how a fictive company in the Community outreach programs for adults industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
