CommunityAid uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This has significantly reduced the time taken to respond to queries and has also improved the quality of responses. The AI is also capable of learning from past interactions, enabling it to provide more accurate and relevant responses over time.
The organization also leverages Deskhero's website scraping feature to gather relevant information from various sources. This data is then used by the AI to enhance search results and provide more comprehensive responses to queries. This has not only improved the quality of service but has also reduced the workload on the support staff.
CommunityAid uses the custom fields feature of Deskhero to categorize and prioritize tickets. The AI capabilities of Deskhero help in automatically categorizing the tickets based on the content, which has significantly improved the efficiency of the ticket management process.
The kanban board feature of Deskhero is used by CommunityAid to track the progress of each ticket. The AI capabilities of Deskhero help in predicting the time required to resolve each ticket, which helps in better planning and resource allocation.
CommunityAid also uses the REST API provided by Deskhero to integrate the platform with their existing systems. This has resulted in a seamless flow of information and has significantly improved the overall efficiency of their operations.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It learns from past interactions and uses this knowledge to provide more accurate and relevant responses.
How does Deskhero's AI help in ticket management?
Deskhero's AI can automatically categorize tickets based on their content. It can also predict the time required to resolve each ticket, which helps in better planning and resource allocation.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for a seamless flow of information and improves the overall efficiency of operations.
* This article provides an example of how a fictive company in the Community Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
