CityRail, a major commuter rail transport company, was struggling with the volume of customer queries and complaints. They turned to Deskhero for its advanced AI capabilities to streamline their customer support services.
Deskhero's AI, using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, was able to understand the context of customer queries and suggest relevant replies. This greatly reduced the time taken to respond to customers and improved the accuracy of responses.
The AI-enhanced search function made it easier for support agents to find relevant information, further improving the speed and accuracy of responses.
Deskhero's AI was also used to analyze patterns in customer queries and complaints. This helped CityRail identify areas of improvement in their services and make data-driven decisions.
By leveraging Deskhero's AI capabilities, CityRail has significantly streamlined their customer support services, leading to improved operational efficiency and customer satisfaction.
How does Deskhero's AI streamline customer support services?
Deskhero's AI suggests relevant replies to customer queries and enhances the search function, making it easier for support agents to find relevant information. This improves the speed and accuracy of responses, streamlining customer support services.
How does Deskhero's AI improve operational efficiency?
By suggesting relevant replies to customer queries and enhancing the search function, Deskhero's AI reduces the time taken to respond to customers and the time spent searching for information. This improves operational efficiency.
How does Deskhero's AI help in identifying areas of improvement?
Deskhero's AI analyzes patterns in customer queries and complaints. This analysis helps identify areas of improvement in services and make data-driven decisions.
* This article provides an example of how a fictive company in the Commuter Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
