Pawsitive Training receives numerous queries daily regarding training schedules, pet care tips, and behavior management. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and ensures that the responses are accurate and helpful. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's custom fields feature allows Pawsitive Training to categorize tickets based on the type of query, the pet's breed, or the training program. This helps in prioritizing and managing tickets more effectively.
Using Deskhero's kanban board, the company can visualize the progress of each ticket and ensure that all queries are addressed in a timely manner. The board also helps in identifying bottlenecks and improving the overall workflow.
Finally, Pawsitive Training uses Deskhero's knowledge base feature to create a repository of frequently asked questions and their answers. This not only serves as a reference for the support team but also allows customers to find answers to their queries independently.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, reducing the response time and improving accuracy.
How does Deskhero help in ticket management?
Deskhero allows you to categorize tickets using custom fields. You can also visualize the progress of each ticket using the kanban board, helping you manage tickets more effectively.
What is the purpose of the knowledge base feature?
The knowledge base serves as a repository of frequently asked questions and their answers. It can be used as a reference by the support team and allows customers to find answers independently.
* This article provides an example of how a fictive company in the Companion Animal Care & Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
